Frequently Asked Questions (FAQ)
Clear answers to help you make the best decision for your loved one. Choosing support for a loved one is an important decision. Below are answers to some of the most common questions families ask when exploring our services.
Where are you located?
We are locally based in North Alabama. Our office supports administrative operations, and to better serve families, all consultations are conducted by phone, virtually, or in the comfort of your loved one’s home.
This approach allows us to provide more personalized and convenient support—without requiring you to travel.
Do I need to come into an office for a consultation?
No. We make the process simple and comfortable by offering consultations by phone, virtually, or in-home.
Most families prefer this approach because it allows them to discuss their needs in a familiar and stress-free environment.
What services does 1 Source Senior Support provide?
We provide non-medical companion and supervision services designed to support seniors in the comfort of their homes.
Our services include:
- Companion care and supervision
- Dementia-aware support
- Meal preparation assistance
- Medication reminders (non-medical)
- Light household support
- Errand and shopping support (without client transportation)
- Respite support for family caregivers
Do you provide medical care or personal care services?
No.
We provide non-medical services only.
We do not provide:
- Medical or nursing care
- Personal care (bathing, dressing, toileting)
- Medication administration
Do you provide transportation services?
No, we do not transport clients.
However, we do assist with errands such as grocery shopping and prescription pickup on behalf of the client.
We can also help coordinate transportation services if needed.
Who can benefit from your services?
Our services are ideal for seniors who:
- Live alone and would benefit from companionship
- Need supervision for safety and reassurance
- Need help with light daily tasks
- Are experiencing memory-related challenges
- Have family caregivers who need support or relief
How do I know if my loved one needs support?
If your loved one is experiencing loneliness, forgetfulness, difficulty managing daily tasks, or if caregiving has become overwhelming, companion support may be beneficial.
We are happy to discuss your situation during a free consultation.
How quickly can services begin?
Service availability depends on scheduling and location. In many cases, support can begin shortly after your consultation and caregiver matching.
Do you offer caregiver relief (respite care)?
Yes.
We provide respite support so family caregivers can rest, recharge, and attend to personal responsibilities—while knowing their loved one is safe and supported.
Are your caregivers background-checked?
Yes.
All caregivers are carefully screened to ensure dependable, compassionate, and trustworthy support.
How do I get started?
Getting started is simple.
Schedule your free consultation, and we will:
✔ Learn about your needs
✔ Answer your questions
✔ Recommend the best support plan
Important Notice
We provide non-medical companion and supervision services only.
We do not provide transportation, personal care, or medical services.
Ready to Get Started?
Let’s discuss how we can support your loved one.